Penn Customer Service

[LucWilliams]

About a month ago, one of my favorite Penn rods broke in half when I went to cast it. This was my go to rod and I could not have been happier with the rod up to this point. It was a rod and reel (Penn Captiva combo) that I recieved as a graduation gift from none other than Mr. Otto Hough. The reel lasted me about a year, but it got stripped on a few tripletail I caught last summer. I then paired the rod with a Pflueger President, my new favorite reel. This combo caught many big fish and lots of my best catches as it was my go to combo. But as I mentioned before, the rod broke about a month ago. Since the rod was over two years old, I was told that the best Penn could do for me was offer me a new rod at a discounted price because this rod was out of warranty. Although I was not pleased with the situation, I figured it was better than nothing. I shipped off my rod and included a letter expressing how I thought that the rod would last my whole life and I was a bit disappointed that it had broken. Less than two weeks after shipping off the broken rod(no reel), I recieved a brand new Penn Pursuit combo. All that I was responsible for was paying for shipping. I just wanted to take a minute to commend Penn on their great customer service.

[Flint River Pirate]

Glad to hear that. Penn has gone through some major changes over the years but it is good to hear that the quality of their customer service hasn't suffered.