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Re: Garmin customer support...another unaccountable entity
Posted: March 18th, 2009, 9:56 am
by SHOWBOAT
Tom, my saga continues as well. After forwarding PoP last Thursday, I received a VM Monday evening. Unfortunately, I cannot make out the address they want me to send the GPS to in KS. I will call them again today and ask that they forward the applicable info via email...
Glad I could some humor to your day Atticus
Re: Garmin customer support...another unaccountable entity
Posted: March 18th, 2009, 10:37 am
by Atticus
The disagreement over the burden of proof was classic.
In all seriousness I can't believe they are playing it this way. I had an issue with the screens on my machines (my fault) and I sent the machines back to Garmin, they re-coated the screens, they sent the machines back to me, it was all over without any problems.
I was only without my Garmins for about 10 days. No issues on any level.
Re: Garmin customer support...another unaccountable entity
Posted: March 18th, 2009, 12:38 pm
by reelcatch
Here is the problem, you were honest!! Had you sent it in and told them it quit you would already be done. What have we come to?
Re: Garmin customer support...another unaccountable entity
Posted: July 20th, 2009, 9:07 am
by SHOWBOAT
Thought I should update this post after the hard time I gave Garmin, even if they were deserving.
I finally convinced them to turn the corner and repair my Colorado under warranty. Sent it in about 2 weeks ago and 8-10 days later received what appears to be an entirely new unit. Although it was an arduous process, in the end they stepped up.