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Triplefish..the final instalment.
Posted: July 31st, 2006, 2:28 pm
by Cranfield
Well, I sent my apologetic email, explaining their misinterpretation of my original request and asking again for P&P costs for spools of line to the UK.
Today I received this reply, from an unnamed member of staff, at Triple Fish International LCC, Customer Service.
"We do not ship to the UK.
Thank you for your inquiry."
Obviously people of a few words and even fewer manners.
Posted: July 31st, 2006, 3:00 pm
by MudDucker
Probably afraid they will get stuck with a tea tax
I've sent them an email asking how they can use the phrase "Sport fishermen all over the world appreciate the quality of TripleFish", but then will not ship it to the UK.
They will probably tell me to mind my own business, but who knows
Posted: July 31st, 2006, 3:16 pm
by Cranfield
I bet their reply doesn't extend to a full sentence, will contain no usual greeting phrase, nor any farewell good wishes.
I am not really angry at this treatment, just disappointed.
You just know that the Boss has no idea this is going on.
Posted: July 31st, 2006, 3:59 pm
by Chalk
Tell me what you want and I'll send it to you....It isn't that difficult...I got your address still, if not I'm sure it's on America's Most Wanted
Posted: July 31st, 2006, 4:13 pm
by Cranfield
Chalk , do you still have that PayPal account set up ?
Posted: July 31st, 2006, 4:18 pm
by Chalk
Tell me what you want
Posted: July 31st, 2006, 7:42 pm
by wevans
What he wants is for the folks at "Triple Fish International LCC" to treat him "and any other person with a request" as a valued customer "or potential customer"
and not as some wise a$$ of the street asking for a handout
PS: give this info a try fellas
Triple Fish Intl.
john burkhardt
382 Hatteras Ave.
Clermont, FL 34711
US
Phone: +1.3522430873
Fax..: +1.3522430874
Email:
triplefish@prodigy.net
FORGET THE ABOVE ADDRESS, IT'S BEEN ABANDONED
But this one should work
timlong@triplefish.net
Posted: July 31st, 2006, 8:08 pm
by wevans
OK, so forget both of those addresses
any company that can't keep their Administrative and Technical contacts updated on their websites information on the WWW, don't need any of my business anyhow
Posted: July 31st, 2006, 9:51 pm
by DWilliams
Cran,
Sorry to hear about the mistreatment. Any "good" company should want to grow their business. If you need anything besides 3pl fish let me know. I've used Trilene big game for grouper fishing and had good luck. It is not good for casting but tough against anything abrasive. I've used power pro, but chaffing is a problem.
by the way, I enjoyed reading your posts on shooting birds on the old farmers property. any new stories would be appreciated.
I was in Argentina shooting dove in April. If you enjoy wingshooting, that trip should be on your list. Sept. is the time to go as that is our spring. April is the harvesting season and the birds are spread out, but still good shooting.
Posted: August 1st, 2006, 5:30 pm
by MudDucker
They haven't even bothered to reply to my email
Posted: August 1st, 2006, 6:11 pm
by RodBow
Here's my encounter:
Dear Customer Service and Marketing Director,
I learned from a friend in the United Kingdom that your customer service leaves much to be desired. We belong to a common fishing forum in North Florida and that's where I heard about your abrupt responses to several email inquiries regarding whether you ship your product to the UK
I can only speak of my personal impression from the account this chap had in dealing with your company I think you stink when it comes to your handling of a legitimate business inquiry. It leaves me and potentially 6000 fellow fisherpersons with a negative impression of your company. This may or may not make any difference to you. However, when I and 6000 other readers, reach for fluorocarbon off of a shelf in the fishing section of a retailer, I bet it will matter to you! The negative word of mouth advertising you may get over this instance - while it's free -it has a big potential to cost lots in the long run. I think most companies choose to recognize word of mouth advertising as an asset and safeguard their relationship to their customers and potential customers.
I would suggest you consider a remedy of this situation by investigating whether the responder to email inquiries in your company is responsible enough to do so.
Straighten it up, buds!
David Griffith
Tallahassee, FL
***********************************************************************
Dear Sir,
We are sorry you feel this way, as this customer was told we do not ship to the UK, we sell to distributors. Our web site allows shipping only in the lower 48 states.
We were closed for the ICAST show in Las Vegas and no one was available at this time.
Wishing you clean air, clear water, and good fishing.
Posted: August 1st, 2006, 6:59 pm
by leonreno
RodBow wrote:Here's my encounter:
Dear Customer Service and Marketing Director,
....We are sorry you feel this way, as this customer was told we do not ship to the UK, we sell to distributors. Our web site allows shipping only in the lower 48 states.
We were closed for the ICAST show in Las Vegas and no one was available at this time.
Wishing you clean air, clear water, and good fishing.
If they sell it on the website then they sell to retail customers also, not just distributors. Also, someone was available because someone responded to his email. Granted it evidentley was Mr. Groucho England Hating Buttsein who replied but someone was able to send a reply, and it was not so much that they could not ship it, it was in how they told him they could not ship to England.
Posted: August 1st, 2006, 9:22 pm
by Chalk
I have offered to buy it for Cranfield.
That said....Not taking sides or defending one or the other...But think about a nationally marketed company....The number of emails that they may receive on a daily basis....Asking for a refund, asking why the product didn't perform in the mill pond around the stumps, why don't you have camouflage line with a pink tracer so I can see me cricket....or god forbid some jackass named Chalk spamming them for sponsorship to support a Social in February, etc, etc, etc....
It's easy to take a look at one instance and not understand the hundreds of other instances going on with the other party.
Yes they could be of handled it better, by stating a plausible source of supply.....We seem to forget that CairoTrout runs a tackle store, as well as Seatrout, we have Scott at Jerry's.....Why don't we ask one of the supporters of the site to see if they can handle the order? To show appreciation of what they do for you in February....
EZPZ
Posted: August 2nd, 2006, 5:04 am
by Cranfield
Oooooops, I didn't realise they were a Sponsor of the Social, or I would not have made my post, for diplomatic reasons.
Through UK "contacts" I have found out that they buy their fluorocarbon line from Bayer Chemicals in Germany.
Bayer also supply the identical line to another company , whose products I can access quite easily.
So I will be purchasing from them (thanks Chalk
).
Finally, I still have the highest regard for TripleFish products, just not their customer service.
I will stock up again on my next trip over there.
Posted: August 2nd, 2006, 7:54 am
by Chalk
They are not sponsors I was using that as an examples of the types of emails they may receive on any given day....Hope it works out for you.....I would still like to discuss a fishing date sometime between February and April at your place