Shout out to Power-Pole

[silverking]

Have to give some serious props to Power-Pole. When the buyer and I were going through the Bayshore yesterday afternoon, I tried the two control fobs and the dash switch to get the anchor to deploy. Lights worked on the controls and the C-Monster pump had power. Haven't had any issues with the Signature PP previously but the boat has been in storage for several months while on the market.

Called Power-Pole technical support this morning and spoke to one of their great service reps. He gave me step-by-step instructions to troubleshoot the issue and said the company would replace the bad circuit board or pump cap free of charge. When I told him the boat had just been sold, he said no problem, they would still honor it for the new owner.

Great gear, fantastic customer service and no-hesitation warranty. That's the way an American company is supposed to work. www.Power-Pole.com

[Greenbone]

SK , I also had issues with my pro seriesII power pole. Shields marina had put 3 circuit boards as per technical supports instructions within 18 months. The boat wasn't used for three months while having a new poleing platform installed. As soon as I got the boat back home, the power pole wasn't working again. I called tech support,and they also walked me thru diagnosis process. They shipped me a new pump motor and another circuit board assembly which took me all of 20 minutes to install,at no charge I might add. They have had excellent customer service .
They also advised me to remove the inline fuse or disconnect power to the power pole when not in use.

[silverking]

Glad to hear you got it resolved and they stood behind it, Don.

That's a good tip on pulling the fuse.

In my move towards simplicity I have ordered a Stick-It pin for the new skiff. But I would recommend Power-Pole without hesitation and will definitely buy another if I decide to add one to the Beavertail.