Jim told me it could take up to two weeks if he had to order parts, but less than a week later and I've got it back, working as good as new (bad bearing and needed an internal cleaning).
If you need any reel repair or servicing, I can highly recommend Jim. Fair prices and great service, plus you get to talk a little fishing to boot.

He's a site sponsor, too!
850-445-4889
reelrepairbyjim.com