Garmin customer support...another unaccountable entity

[SHOWBOAT]

Tom, my saga continues as well. After forwarding PoP last Thursday, I received a VM Monday evening. Unfortunately, I cannot make out the address they want me to send the GPS to in KS. I will call them again today and ask that they forward the applicable info via email...


Glad I could some humor to your day Atticus

[Atticus]

The disagreement over the burden of proof was classic.

In all seriousness I can't believe they are playing it this way. I had an issue with the screens on my machines (my fault) and I sent the machines back to Garmin, they re-coated the screens, they sent the machines back to me, it was all over without any problems.

I was only without my Garmins for about 10 days. No issues on any level.

[reelcatch]

Here is the problem, you were honest!! Had you sent it in and told them it quit you would already be done. What have we come to?

[SHOWBOAT]

Thought I should update this post after the hard time I gave Garmin, even if they were deserving.

I finally convinced them to turn the corner and repair my Colorado under warranty. Sent it in about 2 weeks ago and 8-10 days later received what appears to be an entirely new unit. Although it was an arduous process, in the end they stepped up.