Question for the Techs

Post by **rocket** » September 18th, 2006, 2:35 pm

I'm running XP on my computer with Service Pack One. I was told by a "trusted" source then when Windows prompts to download Service Pack Two not to allow it as there were many problems with it.
Well after a year or so of not updating to SP2, windows said support for SP1 was running out, so I updated to SP2.
While half way through downloading, a prompt came up that said not responding. I gave it some more time, and it did not change. I clicked cancel, and decided to start over. My computer froze, and responded to nothing. Not even ctrl/alt/del.
Well after 24 hrs, I unplugged it and things seem ok. However I have a Netscape browser (or server, it's the one I double click to get on the net if that helps) that takes me to my Sprint/Embark homepage, and when I click it nothing happens. I also have Mozilla, and can log on using it, but the Netscape has all my favorites saved, and takes me to my home page.
How do I get the Netscape to work again.

Post by **Jumptrout51** » September 18th, 2006, 2:43 pm

I dunno.

Post by **Chalk** » September 18th, 2006, 2:56 pm

Uninstall and reinstall

Post by **rocket** » September 18th, 2006, 6:33 pm

Jumptrout51 wrote: I dunno.

Some how I figured you would understand the title to this thread didn't apply to you.

Post by **rocket** » September 18th, 2006, 6:34 pm

Chalk wrote:Uninstall and reinstall

Not to be a smart a$$ but could you elaborate?

Post by **Chalk** » September 18th, 2006, 6:50 pm

Add & Remove programs, uninstall Netscape & then goto Netscape and redownload

Post by **wevans** » September 18th, 2006, 7:07 pm

And before you reinstall Netscape

go here and download the full install of XP SP2 onto your computer before you try to install it

It will take a while to download, but the lose of connection is ruled out as a problem this way and if you loose connection during the download, it does not affect the computer in any way

Do the install from the file "266 Megs" and DO NOT stop the upgrade process once it starts

Post by **Tom Keels** » September 18th, 2006, 7:28 pm

Yep, need to make sure SP2 installs completely first. Then start diagnosing problems.

Dont know who your friend is but lets be polite by saying he doesnt have a clue what he is talking about.

Post by **Chalk** » September 18th, 2006, 7:49 pm

His friend probably remembers when SP2 came out, it was buggy at first and alot of people had trouble at first, but that was awhile back

Post by **wevans** » September 18th, 2006, 8:03 pm

Get the SP from here

http://www.microsoft.com/downloads/deta ... laylang=en

Post by **rocket** » September 18th, 2006, 8:28 pm

OK, my computer says SP2 is installed. I guess it went through initially. TO clarify, when Sprint came to install my DSL, the tech used Netscape to get to earthlink. Why I don't know. I don't use Netscape for anything, only a means to get to earthlink. I just dbl click it, and it takes me to my home page.
I uninstalled Netscape, and it is gone. Now I'm trying to set up earthlink as my home page, but I don't know what my password is

Thanks to all for the help.

Post by **wevans** » September 18th, 2006, 8:38 pm

You was SUPPOSED ta write it down in the book that came with the service

Post by **Jumptrout51** » September 18th, 2006, 8:43 pm

rocket wrote:
Chalk wrote:Uninstall and reinstall
Not to be a smart a$$ but could you elaborate?

Somehow I thought his answer didn't apply to you.

grim reeler · Post by **grim reeler** » September 19th, 2006, 8:03 am

Import your netscape bookmarks to mozilla.

Knot Tester · Post by **Knot Tester** » September 20th, 2006, 10:15 am

Your internet is going to bel slow for weeks. If you just now installed sp2, you are 40 to 50 fixes behind.