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Question for the Techs

Posted: September 18th, 2006, 2:35 pm
by rocket
I'm running XP on my computer with Service Pack One. I was told by a "trusted" source then when Windows prompts to download Service Pack Two not to allow it as there were many problems with it.
Well after a year or so of not updating to SP2, windows said support for SP1 was running out, so I updated to SP2.
While half way through downloading, a prompt came up that said not responding. I gave it some more time, and it did not change. I clicked cancel, and decided to start over. My computer froze, and responded to nothing. Not even ctrl/alt/del.
Well after 24 hrs, I unplugged it and things seem ok. However I have a Netscape browser (or server, it's the one I double click to get on the net if that helps) that takes me to my Sprint/Embark homepage, and when I click it nothing happens. I also have Mozilla, and can log on using it, but the Netscape has all my favorites saved, and takes me to my home page.
How do I get the Netscape to work again.

Posted: September 18th, 2006, 2:43 pm
by Jumptrout51
:roll: I dunno.

Posted: September 18th, 2006, 2:56 pm
by Chalk
Uninstall and reinstall

Posted: September 18th, 2006, 6:33 pm
by rocket
Jumptrout51 wrote::roll: I dunno.
Some how I figured you would understand the title to this thread didn't apply to you. :-D

Posted: September 18th, 2006, 6:34 pm
by rocket
Chalk wrote:Uninstall and reinstall
Not to be a smart a$$ but could you elaborate?

Posted: September 18th, 2006, 6:50 pm
by Chalk
Add & Remove programs, uninstall Netscape & then goto Netscape and redownload

Posted: September 18th, 2006, 7:07 pm
by wevans
And before you reinstall Netscape :roll: go here and download the full install of XP SP2 onto your computer before you try to install it :-D It will take a while to download, but the lose of connection is ruled out as a problem this way and if you loose connection during the download, it does not affect the computer in any way :smt004 Do the install from the file "266 Megs" and DO NOT stop the upgrade process once it starts :beer:

Posted: September 18th, 2006, 7:28 pm
by Tom Keels
Yep, need to make sure SP2 installs completely first. Then start diagnosing problems.

Dont know who your friend is but lets be polite by saying he doesnt have a clue what he is talking about.

Posted: September 18th, 2006, 7:49 pm
by Chalk
His friend probably remembers when SP2 came out, it was buggy at first and alot of people had trouble at first, but that was awhile back

Posted: September 18th, 2006, 8:03 pm
by wevans

Posted: September 18th, 2006, 8:28 pm
by rocket
OK, my computer says SP2 is installed. I guess it went through initially. TO clarify, when Sprint came to install my DSL, the tech used Netscape to get to earthlink. Why I don't know. I don't use Netscape for anything, only a means to get to earthlink. I just dbl click it, and it takes me to my home page.
I uninstalled Netscape, and it is gone. Now I'm trying to set up earthlink as my home page, but I don't know what my password is :smt013 :smt013 :smt013
Thanks to all for the help.

Posted: September 18th, 2006, 8:38 pm
by wevans
You was SUPPOSED ta write it down in the book that came with the service :roll: :-D :beer:

Posted: September 18th, 2006, 8:43 pm
by Jumptrout51
rocket wrote:
Chalk wrote:Uninstall and reinstall
Not to be a smart a$$ but could you elaborate?
Somehow I thought his answer didn't apply to you. :-D

Posted: September 19th, 2006, 8:03 am
by grim reeler
Import your netscape bookmarks to mozilla.

Posted: September 20th, 2006, 10:15 am
by Knot Tester
Your internet is going to bel slow for weeks. If you just now installed sp2, you are 40 to 50 fixes behind.
:o