Brett Shields had worked on my tilt problem the previous day but could not duplicate the problem. He took the wife and I out to the boat and showed us in detail what he checked and what we should do to troubleshoot should it occur again. Other topics discussed were kids, cats, the history of the marina, his competition in Tallahassee, Dennis flooding and service in general.
They are 1.5 weeks behind in service due to health issues with a couple of techs.
Although my service problem was not duplicated, I give them high marks in "customer service".
. After getting the boat back on the trailer, having an unsuccessful battle with my steering, I headed up to the closest place I could think of, which was Shields 
. Brett Sheilds came out and spent about 15 minutes with me working out the kinks. I asked him what I owed him and he told me nothing. Then he looked at all my gear loaded and ready to go--and he told me that I should get out on the water and enjoy the rest of what looked like a perfect day on the water 
.